June 1st, my first day of on the job training, I began at Old Key West. A trainer is assigned to you, and this trainer will check-in guests and give you tips on how to check-in a guest. I started off my training by going ahead and checking in a guest. I did a few check-ins and then watched my trainer do some check-ins. My trainer was always there to assist me and answer questions about the resort that I didn’t know the answers to. The training eases you into working on your own. I had four days of training at Old Key West, three days of training at Saratoga Springs (because I learned that people who are assigned to either Old Key West or Saratoga Springs work at both locations), and an additional day of curbside training (checking in guests on an iPad) at Old Key West.
By the end of training, I felt comfortable working on my own. I had six different trainers – usually people are assigned one or two trainers. There was a bit of confusion with my training schedule, so I had various trainers. It was nice having different trainers because from each trainer, I learned new tricks about the software we use to check-in guests.
So now that the introductions to the Disney College Program have been complete, my next posts will focus on the experiences I had during the college program.